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I somehow made this happen and paid the amount and once I had the new phone and the old phone both in front of me, I began the process of transferring the data and was about to choose the option to “transfer from a phone nearby” but she literally stopped me in the process and told me that I needed to choose the iCloud backup option and I should just do it at home, otherwise I would be at the store another 5-6 hours due to how much storage I have used on my phone. She then tells me the device has to be replaced and can’t be repaired and it was going to be $591 to do this as I had to purchase the device then request the insurance co. I was not prepared for this but was already over this entire thing as I HATE driving out there and waiting and the whole thing and took my whole day to do this, so I agreed.
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had said they normally do as she shut it down when I instantly told her the situation and told me I had to pay for the repair myself and request reimbursement from them afterward. I got was not going to follow the process my insurance co. I made the horrific journey and immediately could tell the apple empl. Then, write a review at Consumer Affairs! Blame Apple Incorporated's deceptive practices which are designed to: 1.) Give you the false impression of localized customer service, but at the same time 2.) avoid customer service accountability. So, when you get wrong information on product, price, and availability - and you waste your time and money due to bogus information - don't blame your local store. But you're actually talking to a call center. My name is, how can I help you?Īlright, stop! Who are you talking to? The Apple Store in your area, in this case, Jordan Creek? No! You think you are, unless you were listening very cynically. Please hold for the next available specialist." How can I help you today?"ĪUTOMATED SYSTEM: "Great, I'll get you right over to a specialist to help you with your inquiry. I am an automated system that can handle complete sentences. Calls are recorded for evaluation, to train personnel, and to improve contact center technologies. YOU: *DIAL THE TELEPHONE NUMBER OF THE APPLE STORE IN YOUR AREA, FOR EXAMPLE, "JORDAN CREEK".*ĪUTOMATED SYSTEM: "Thanks for calling Apple.
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My case simply has to be filed manually because it is an error on Apple's system for not showing my device. Now the way to file is defined by Apple in a way for them to benefit from this. The fact is that I have insurance and my phone is stolen from me and the insurance has to cover it. Apple gave 18 days to the thieves to do whatever they want so I have to go back and buy another phone from them. What is the point of getting insurance? I am switching from Apple after more than 10 years because their customer service and their ethics of business are disgusting. I can't file a claim and the $1200 phone is gone. In the end, Apple is telling me to go ** myself because of their loophole.
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I never received that email and Apple knows that because they keep the record of everything in their system. The funny fact is that when you turn that off, Apple sends you an email that the option was turned off. How is that under my control? They are saying that I might have turn the "Find My Phone" option off which I never did. In order to file a lost phone claim, I have to log into my account and put the phone in "Lost Mode" but this is not an option because for no reason my phone had disappeared and does not show on my account.